Shipping & Returns
Shipping Info
Thank you for choosing to shop with us. We want to ensure that your health products are delivered to you in a timely and secure manner. Please find below our shipping information:
​
Shipping Fees: The shipping fees will be calculated based on the shipping method selected, the destination address, and the total weight/volume of the package. The applicable shipping charges will be displayed during the checkout process before you complete your purchase.
Order Processing Time: We strive to process and ship orders as quickly as possible. Orders are typically processed within 5 business days from the date of purchase. Please note that this processing time may be subject to change during peak periods or holidays.
Shipment Tracking: Once your order has been shipped, you will receive a confirmation email containing the tracking information. You can use this tracking number to monitor the progress of your shipment online. Tracking details will also be available in your account on our website.
Shipping Restrictions: There may be certain restrictions on shipping specific health products to certain locations. These restrictions could be due to legal regulations or carrier limitations. If any such restrictions apply to your order, we will notify you during the checkout process.
Address Accuracy: It is important to provide accurate and complete shipping address information to avoid delays or misdelivery. Please double-check your shipping address before submitting your order. We will not be responsible for any delays or additional charges resulting from incorrect or incomplete address information provided by the customer.
Delivery Issues: In the rare event of a delivery issue, such as a lost package or damaged items, please contact our customer support team immediately. We will work with the shipping carrier to resolve the issue and ensure your satisfaction.
Please note that the shipping information provided here is a general overview. During the checkout process, you will receive more specific shipping details based on your location and chosen shipping method.
If you have any questions or require further assistance regarding shipping, please reach out to our customer support team.
Return & Exchange Policy
Aunt Lana’s is committed to customer service and satisfaction.
Aunt Lana’s provides a 30 day refund or exchange to all products. This begins from the date received and ending on the date shipped.
To qualify for a refund or exchange
Products(s) must be unused and kept in the same condition received.
Refunds (if applicable)
When the returned product(s) is received, a notification via email will be sent to you.
Once product(s) is inspected and approved/not approved for refund a second notification via email will be sent to you.
If applicable, a refund will be submitted and applied to your method of payment. Once this is complete a final notification via email will be sent to you.
The refund/or exchange will be processed approximately 30 days following the date the refund is approved.
Exchanges (if applicable) Shipping charges may apply.
We exchange products within reason.
When the returned product(s) is received, a notification via email will be sent to you.
Once product(s) is inspected and approved/not approved for exchange a second notification via email will be sent to you.
If applicable, an exchange will be submitted, processed and shipped. Once this is complete a final notification via email will be sent to you.
Any further payment required needs to be complete prior to shipping.
If applicable, a refund will be submitted and applied to the original method of payment. Once this is complete a final notification via email will be sent to you.
The exchange will be processed approximately 30 days following the date the exchanged is approved.
· Product(s) must be in the original packaging.
· The receipt and/or proof of purchase must accompany the product(s).
· Gift card and/or proof of gift must accompany the product(s)
Sale items (if applicable)
All sales are final unless otherwise stated.
Gift items (if applicable)
Only straight exchange or store credit voucher will be issued to the Giftee.
All refunds will be issued to the Giftor and applied to the original method of payment.
Further Question or Concerns
Please contact us @lacelinay@gmail.com if you have any questions.